Frequently Asked Questions

1. What cleaning services does Gesan Cleaning Services offer?

At Gesan Cleaning Services we offer the following cleaning servicese: Office Cleaning Services, Post Construction Cleaning, Highrise Window Cleaning, Event Cleaning, Sanitary Bins Services, Garbage Collection Services, House Cleaning, Sofa Set Cleaning, Carpet Cleaning, Mattress Cleaning, Swimming Pool Cleaning, Gardening & Landscaping Services, Fumigation & Pest Control Services, Bed Bugs Control, Cockroaches Control, Termites Control, Mosquitoes Control, Bees Removal Services, cutains and window blinds cleaning and Rodents Control.

Booking and Scheduling

2. How can I book your cleaning services?
Booking our cleaning services is easy! You can either give us a call at [insert contact number] or fill out the form on our website [insert website link]. Our friendly staff will assist you with scheduling your cleaning appointment.

3. How far in advance should I book your services?
We recommend booking our services at least 48 hours in advance to ensure availability. However, we understand that sometimes emergencies arise, so feel free to contact us for last-minute bookings as well.

Pricing and Payments

4. How do you determine the pricing for your cleaning services?
Our pricing is based on various factors including the type of service, size of the area to be cleaned, and any additional requirements you may have. We provide customized quotes for each client to ensure fair and transparent pricing.

5. What payment methods do you accept?
We accept cash payments as well as payments via mobile money transfer services such as M-Pesa. For corporate clients, we also offer invoicing and bank transfers as payment options.

Service Details

6. Do I need to provide cleaning supplies and equipment?
No, you don’t need to worry about providing any cleaning supplies or equipment. Our team comes fully equipped with all the necessary tools and eco-friendly cleaning products to get the job done efficiently.

7. Are your cleaning products safe for children and pets?
Yes, we prioritize the safety of our clients, their families, and pets. Our cleaning products are non-toxic and environmentally friendly, ensuring a safe and healthy living or working environment.

Cancellation and Rescheduling

8. What is your cancellation policy?
We understand that plans can change unexpectedly. If you need to cancel or reschedule your cleaning appointment, please notify us at least 24 hours in advance to avoid any cancellation fees.

9. Can I reschedule my cleaning appointment?
Of course! We are happy to accommodate rescheduling requests, subject to availability. Please contact us as soon as possible to make arrangements for a new appointment time.

Additional Inquiries

10. I have a specific cleaning requirement that is not listed on your website. Can you still help?
Absolutely! We are committed to meeting our clients’ unique cleaning needs. If you have a special request or require a service that is not listed, please don’t hesitate to reach out to us, and we will do our best to assist you.

11. Do you offer discounts for recurring cleaning services?
Yes, we offer discounted rates for clients who schedule recurring cleaning services with us. Please contact us for more information on our special offers and loyalty programs.

If you have any further questions or need assistance, please don’t hesitate to contact us. Our dedicated team is here to provide you with exceptional cleaning services and support. Thank you for choosing Gesan Cleaning Services!